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Pick-up & Delivery
On Your Arrival Day
Delivery:
- We will deliver your items any time between 10AM and 6PM.
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If no one is at the home, we will leave the items outside the home in an appropriate location.
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If the location is not obvious, we will leave a note or will call you.
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If you have any questions, please call the office number and leave a message. We will return your call as quickly as possible.
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Unless you've requested and paid for a specific delivery time, we will not be able to promise any specific time.
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However, feel free to call us to find out an approximate time we expect to deliver your items.
Pick-Up:
General Info:
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Please check all your items right away to make sure you got everything you ordered.
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If we have made any mistakes, call us and we will make it right.
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If you need anything else at the last minute, please call us and we will try our best to accommodate you.
During Your Stay
On Your Departure Day
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Please place all your dirty linens in the bags/totes they were delivered/picked-up in.
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Be sure to count your linens and baby gear to make sure you are returning everything.
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Place the items outside your front door as early as possible, but no later than 10:00 AM. If you have not purchased the delivery option, return to our office.
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If items are not ready for pickup when our driver comes to your home after 10:00 AM, your credit card will be charged for an additional Service Charge. If you need more time, please just call us to make arrangements.
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Your credit card will be charged replacement value for any items that are damaged or missing.
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